LogoDevento

TERMS OF SERVICE

Effective date: July 22, 2025

1. Binding agreement

These Terms of Service ("Terms") constitute a legally binding agreement between Devento ("Devento," "we," "us," or "our") and you, or the entity you represent ("you" or "Customer"), governing your access to and use of the Devento website (https://devento.ai) and related services, including Devento Chat and Devento Sandbox (collectively, the "Services"). By accessing or using the Services, you confirm that:

  • You have the legal authority to enter into these Terms (and, if applicable, to bind the entity you represent);
  • You are at least 18 years old;
  • You have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.

Enterprise Customers: If you are obtaining access to our enterprise solution (Devento Sandbox) via a separate written contract, the terms of that contract will apply in addition to these Terms. In the event of any conflict between that contract and these Terms, the contract terms will control for the enterprise Services.

2. Services description

Devento offers two primary products as part of the Services:

  • Devento Chat: A cloud-based AI agent service that provides an interactive chat interface for software development and other tasks. Devento Chat utilizes secure, sandboxed computing containers to execute code, deploy applications, and perform operations on your instructions. It is available to individual users through a subscription model with Free, Lite, Pro, and Ultra plans, each having different usage limits (e.g. credits, container resources) as described on our Pricing page.
  • Devento Sandbox: An enterprise-grade sandbox infrastructure platform that powers Devento Chat’s secure execution environment. Devento Sandbox is offered to organizations under bespoke agreements (custom pricing and terms) and is not available for self-service signup. Access to Devento Sandbox requires contacting Devento for a separate enterprise contract.

Both products are digital services provided globally. Availability of certain features or paid subscriptions may vary by region depending on our third-party payment processor’s support and local laws.

3. Account registration and security

3.1 Registration requirements

To use Devento Chat (excluding enterprise access which involves a separate onboarding), you must create an account. Account signup is facilitated via third-party OAuth providers (such as Google or GitHub), and you must provide accurate and up-to-date information during registration. You are responsible for ensuring that your registration information (including any organizational details, if you sign up on behalf of a company or team) is truthful and current at all times.

3.2 Account security

You are responsible for maintaining the confidentiality of your account credentials (including OAuth accounts, API keys, or other authentication methods) and for all activities that occur under your account. You agree to:

  • Use a strong, unique password or secure OAuth method and protect your login information;
  • Notify us immediately at contact@devento.ai if you suspect any unauthorized access to or use of your account;
  • Properly log out or disconnect from the Services at the end of each session if using a shared or public device.

Devento is not liable for any loss or damage arising from your failure to comply with the above account security obligations.

4. Subscription plans, credits, and payments

4.1 Plans and credits

Devento Chat operates on a subscription and credits-based model. Users may choose from several plans (Free, Lite, Pro, Ultra) as detailed on our site. Paid plans provide a monthly allotment of usage "Credits" which represent the computational resources or tasks you can execute. Free accounts receive a limited number of Credits each month at no charge, whereas paid subscribers purchase a larger Credit allocation as part of their plan.

Credits are consumed as you use the Services (for example, running AI tasks or containers will deduct credits based on resource usage). The rate of credit consumption may vary depending on the complexity of operations and the plan level.

4.2 Purchasing and payment

When you subscribe to a paid plan, you agree to pay the subscription fees applicable to that plan, as described on the Pricing page, plus any applicable taxes. Payments are processed via our approved third-party payment gateway (e.g. Stripe). You must provide a valid payment method, and you authorize us (and our payment processor) to charge the subscription fee to your chosen payment method on a recurring monthly basis (unless otherwise stated for the plan) until you cancel.

All payments must be made in U.S. Dollars (USD), or in another currency if explicitly supported by us. All purchases of Credits or subscription fees are final and non-refundable. This means that we will not refund any unused Credits or prorate any fees for partial periods, except where required by law.

If we are unable to process your payment (for example, due to an expired or invalid card), we may suspend or downgrade your account until payment is successfully made.

4.3 Credit usage and expiration

Credits are deducted based on actual usage of the Services (e.g. processing time, memory or CPU consumed, API calls, or similar metrics). Details on how Credits are spent per action may be provided in our documentation or FAQs. Credits included in a monthly subscription plan may expire at the end of the billing period if not used, and generally do not roll over to the next period. If you exhaust your allotted Credits before the end of a billing cycle, you may need to upgrade to a higher plan or wait until your Credits renew (or contact us to purchase additional Credits, if available).

5. Service modifications and availability

5.1 Changes to service

We reserve the right to modify, update, or discontinue parts of the Services (or the entire Service) at any time. For example, we may add or remove features, impose new limitations, or fix bugs and security vulnerabilities. We will endeavor to give advance notice for material changes when feasible, but security or legal necessities might require immediate changes without notice. You agree that Devento will not be liable to you or any third party for any modification, suspension, or discontinuation of any part of the Services.

5.2 Availability and uptime

Devento aims to provide a reliable and highly available Service. We target 99.9% monthly uptime for the platform’s core functionality, excluding downtime for scheduled maintenance and events beyond our control. Scheduled maintenance will typically be announced at least 72 hours in advance and performed at off-peak times when possible. However, we do not guarantee that the Services will be uninterrupted or error-free. Factors outside our control (such as internet outages, force majeure events, or attacks) and any downtime caused by your own actions or configuration (e.g., intentionally running resource-exhaustive operations that crash your container) are not counted toward our uptime target.

6. Customer obligations and acceptable use

6.1 Prohibited uses

You agree that you will not misuse the Services. In particular, you must not:

  • Reverse engineer, decompile, or attempt to extract source code from the Service or any associated software (except to the extent such restriction is prohibited by law);
  • Circumvent or disable any security or technical measures of the Service, or attempt to access areas or features you are not authorized to access;
  • Use the Services for any illegal purpose or to transmit/upload any content that is unlawful, tortious, defamatory, obscene, libelous, invasive of privacy, or otherwise objectionable;
  • Infringe the intellectual property or other rights of any party when using the Service, including uploading or sharing content that you do not have the right to use;
  • Deploy any malicious code, viruses, or perform activities that could harm or impair the Service (such as launching Denial-of-Service attacks, distributing malware, or attempting to interfere with other users’ use of the Service);
  • Use the Services to gather competitive intelligence or to build a competing product in a manner that violates these Terms or infringes on Devento’s rights.

We reserve the right to monitor usage and investigate any violation of this Acceptable Use Policy. Violation of this Section 6.1 may result in suspension or termination of your account (with or without notice) as described in Section 9.

6.2 Compliance and eligibility

By using the Services, you agree to:

  • Comply with all applicable laws and regulations, including export control and sanctions laws. You affirm that you are not located in, and will not provide access to the Services to anyone in, any country or region subject to comprehensive U.S., UK, or EU sanctions (such as those designated by OFAC) and that you are not on any government list of prohibited or restricted parties;
  • Obtain all necessary rights and consents for any data or content you upload or provide to Devento. You are solely responsible for ensuring that your use of the Service and any content you provide (including text, code, images, documents, or other files) does not violate any intellectual property, privacy, or other rights of third parties.
  • Maintain reasonable security and virus protection on your own systems when accessing the Services, and generally adhere to standard cyber hygiene practices to protect your account and data.

If you are using Devento on behalf of an organization, you are responsible for ensuring that all authorized users (e.g., your team members) comply with these Terms.

7. Intellectual property and user content

7.1 Your content and ownership

Ownership: You retain all rights and ownership in any files, data, code, text, images, or other content that you input, upload, or submit to the Services (“User Content”), as well as in the results (outputs) produced by the Service for you (such as code or text generated in your Devento Chat sessions). Devento does not claim ownership over your User Content or outputs.

License to Devento: In order for us to provide the Services to you, you grant Devento a limited, non-exclusive, royalty-free, worldwide license to use, host, copy, transmit, and process your User Content for the purposes of operating the Services and as otherwise described in our Privacy Policy. This includes, for example, storing your data in our databases (including third-party cloud infrastructure) and processing it through our AI models or sandbox environment at your request. We will not use your User Content for any purpose other than providing the Service to you, and we will not use it to train our machine learning models or AI algorithms without your explicit permission.

You represent and warrant that you have the necessary rights to upload or share any User Content that you submit and to grant the above license to us. You also agree that your User Content will not contain any material that violates Section 6.1 (Prohibited Uses).

7.2 Devento's intellectual property

All rights, title, and interest in and to the Services and underlying technology are owned by Devento or its licensors. This includes, without limitation:

  • The platform’s software, codebase, and architecture;
  • The sandbox container technology and any proprietary algorithms or AI models developed by Devento;
  • The design, logos, trademarks, and branding associated with Devento;
  • Any aggregate data or usage insights that we derive from the operation of the Services (provided such data is anonymized and does not identify you or your User Content).

These are collectively "Devento IP." Except for the limited use rights expressly granted to you in these Terms, Devento reserves all rights in the Devento IP. You may not copy, distribute, modify, or create derivative works from any Devento IP without our prior written consent.

7.3 License to use the services

Subject to your compliance with these Terms and any applicable laws, we grant you a personal, limited, non-exclusive, non-transferable, revocable license to access and use the Services (including any software or applications provided as part of the Services) solely for your own internal business or personal purposes. You may not use the Services for any resale or outsourcing purpose (except as separately permitted in an enterprise agreement for Devento Sandbox, if applicable).

8. Data protection and privacy

Your privacy is important to us. When you use the Services, you agree that Devento may collect, use, and disclose information about you and your use of the Services as described in our Privacy Policy, which is incorporated herein by reference. Some key points include:

  • No Selling of Personal Data: We do not sell, rent, or trade your personal information to third parties. Any personal data we collect is used for internal purposes of providing and improving the Services, and as otherwise permitted in the Privacy Policy.
  • Use of User Data: Aside from the licensed use of User Content described in Section 7.1, any personal data or usage data we collect from you will be handled in accordance with applicable data protection laws. We use your information to operate the Service (for example, account information for authentication and billing, system information to optimize performance, etc.) and to communicate with you. We may also use aggregated and anonymized usage data to analyze and improve our services.
  • Analytics and Tracking: Devento uses third-party analytics and monitoring tools (such as Google Analytics, and potentially Microsoft Clarity or Posthog) to understand how users interact with our site and to monitor performance. These tools may use cookies or similar technologies to collect non-personal usage information. This data is used by us solely for improving the Service and monitoring traffic; we do not share any personally identifying analytics data with unrelated third parties. In the future, we may utilize such data to help measure the effectiveness of advertising or marketing campaigns, but as of the Effective Date, Devento does not serve any third-party advertisements.
  • Third-Party Services: We rely on certain third-party service providers to operate our platform, including cloud infrastructure and database providers (for example, our use of Convex for database functionality), payment processors like Stripe, and the above-mentioned analytics providers. These third parties only receive the information necessary to provide their services to us (for instance, payment details to process a transaction). They are contractually obligated to protect your information and cannot use it for their own purposes beyond providing services to Devento. However, their services are subject to their own terms and privacy policies, and by using our Services you acknowledge that your data may be processed by these third parties. We recommend reviewing our Privacy Policy and the privacy terms of any significant third-party services we utilize (e.g., Stripe’s Privacy Policy for payments).
  • Data Security: We implement reasonable and appropriate security measures to protect your data from unauthorized access or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials as noted in Section 3.2.
  • Data Retention: We generally retain user data for as long as your account is active or as needed to provide you services. If you terminate your account, we will delete or anonymize your personal data and User Content within a reasonable time frame (typically within 90 days), except to the extent we are required to retain certain information by law or for legitimate business purposes (e.g., payment records).

If you have any questions about how Devento collects or uses data, please consult our Privacy Policy or contact us at contact@devento.ai.

9. Suspension and termination

9.1 Termination by you

You may cancel your Devento account or subscription at any time by contacting support or using the available account settings. If you cancel a paid subscription, you will continue to have access to the paid features until the end of your current billing period, after which your account may be downgraded to the Free tier (or deactivated if you specifically request account deletion). No refunds will be provided for early cancellation, in accordance with Section 4.2.

9.2 Termination by Devento

We may suspend or terminate your access to the Services (or downgrade your account to a Free tier) immediately if we determine, in our reasonable discretion, that you have violated these Terms (for example, breached the Acceptable Use rules in Section 6 or infringed our intellectual property rights in Section 7), or if your use of the Service poses a security risk, could subject us to liability, or is fraudulent. In less urgent circumstances, we will provide you with notice of the violation and a chance to remedy it if possible.

Additionally, we reserve the right to terminate the Services or your account for other reasons, including:

  • If required by law (for example, if providing the Service to you becomes unlawful in your region);
  • If we discontinue the Service entirely.

We will make reasonable efforts to notify you via the email associated with your account in the event of any such termination or suspension.

Either party (you or Devento) may also terminate this Agreement for convenience by providing at least 30 days" written notice to the other party. However, if you terminate for convenience before the end of a subscription period, no refund will be given for the remaining period.

9.3 Effects of termination

Upon termination of your account or this Agreement for any reason:

  • Your right to access and use the Services will immediately cease, and we may disable or delete your account and all associated access credentials (login, API keys, etc.);
  • Any unused Credits in your account will be forfeited and will not be refunded;
  • We will retain and handle your data as described in Section 8 (Data Protection and Privacy) above and in our Privacy Policy. In general, your User Content and personal data will be deleted from our active systems within 90 days, subject to backup retention and legal requirements as described in the Privacy Policy. We are not obligated to provide you with copies of your data after termination, so please ensure you have exported any data you need prior to canceling your account;
  • Sections of these Terms that by their nature should survive termination (such as provisions on intellectual property, data use restrictions, indemnification, and limitations of liability) will survive, as outlined in Section 11.3.

10. Disclaimers of warranty and limitation of liability

10.1 No warranties

The Services are provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by law, Devento disclaims all warranties, express or implied, regarding the Services, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not guarantee that the Services will meet your requirements, achieve any intended results, be compatible with all software or systems, or be secure, uninterrupted, or error-free. You acknowledge that the use of an AI-based service involves some inherent unpredictability and that any content or advice obtained through Devento Chat is used at your own risk and discretion.

10.2 Limitation of liability

To the fullest extent permitted by applicable law, Devento and its affiliates, suppliers, and licensors disclaim all liability for any indirect, incidental, special, consequential, or exemplary damages, including, without limitation, loss of profits, revenues, data, use, goodwill, or other intangible losses, arising out of or related to your use of, or inability to use, the Services (including any third‑party integrations), even if we have been advised of the possibility of such damages.

Our total liability to you, whether in contract, tort (including negligence), strict liability, or otherwise, is limited to the maximum extent permitted by applicable law. Where applicable law does not allow the complete exclusion or limitation of liability, our liability will be limited to the minimum amount permitted.

10.3 Indemnification

You agree to indemnify, defend, and hold harmless Devento and its officers, directors, employees, affiliates, agents, and partners from and against any and all third-party claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees and costs) arising out of or in connection with: (a) your use of the Services, (b) your violation of these Terms or of any applicable law or regulation, or (c) your User Content, including any claim that your content infringes or misappropriates any third party’s intellectual property or other rights. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (in which event you will cooperate with us in asserting any available defenses).

11. General provisions

11.1 Governing law and dispute resolution

This Agreement and any dispute or claim arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. You and Devento agree that the courts of competent jurisdiction in the United Kingdom shall have exclusive jurisdiction over any disputes arising under or related to these Terms, except that Devento may seek injunctive or other equitable relief in any jurisdiction to protect its intellectual property or confidential information.

11.2 Changes to terms

We may update or modify these Terms from time to time. If we make material changes, we will notify users by posting the revised Terms on our website with a new “Effective Date” (and, in certain cases, we may also provide notice via email or within the Service). Continued use of the Services after a change to the Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Services.

11.3 Survival

Upon any expiration or termination of this Agreement, the provisions that by their nature are intended to survive (including but not limited to those relating to ownership of intellectual property, user content license and restrictions, data usage commitments, disclaimers of warranty, indemnification, and limitations of liability) shall survive. In particular, Sections 4.2, 7, 8, 10, and 11 of these Terms shall remain in effect even after termination of the Agreement.

11.4 Contact and notices

Devento is a digital service operated by our team. Official correspondence and legal notices should be sent to us via email at contact@devento.ai. (If we designate an alternative or additional contact method or a physical mailing address on our website in the future, you may use that as appropriate.) We will send any notices to you at the email address associated with your account, or through the Service interface when feasible.

By using Devento’s Services, you acknowledge that you have read and agree to these Terms of Service. If you have any questions or concerns about these Terms, please contact us at contact@devento.ai.